Terms and Conditions
Terms and
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1.1 Save as expressly varied by LegalinX Limited (Company Number: 2357470) (hereinafter called the Company) these conditions shall be deemed to be incorporated into all contracts made by the Company in respect of goods supplied and services provided by the Company and to override any terms and conditions which are inconsistent with them.

1.2 The Company’s services are not intended to be used as the sole basis for any business decision, and are based upon data which is provided by third parties, the accuracy and/or completeness of which it would not be possible and/or economically viable for the Company to guarantee. The Company’s services also involve models and techniques based on statistical analysis, probability and predictive behaviour. The Company is therefore not able to accept any liability, for:

1.2.1 any inaccuracy, incompleteness or other error in the Company data which arises as a result of data provided to the Company by the customer or any third party;

1.2.2 any failure of the services to achieve any particular result for the customer.

2.1 Orders and instructions are only accepted on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.

2.2 Instructions for Energy Performance Certificates will be accepted from agents of the vendor, however no work will be commenced by the Company until payment has been received or otherwise assured by the agent.

3.1 Each customer shall in connection with the provision or use of the services (as appropriate) comply with all legislation, regulations, and other rules having equivalent force which are applicable to that customer.

3.2 In order to protect the integrity of the data used in connection with the services, the customer shall not copy, interfere with and/or use in any unauthorised way any digital certificate, web certificate or any other security device provided by the Company.

3.3 If the Company considers in its reasonable opinion that it is no longer desirable or commercially viable for the Company to continue to provide the services at all or in accordance with this agreement, or if any third party data or software becomes unavailable to the Company, the Company shall be entitled to do one of the following on giving one months’ prior notice to the customer terminate this agreement (without liability) in respect of those services which are affected by such changes or unavailability:

3.4 In exercising its rights under Clause 3.3, the Company will consult with the customer, and endeavour to act reasonably and in a way which is consistent with its treatment of its other customers.

3.5 As subscribers to the Property Code Compliance Board we are subject to The Property Ombudsman Scheme

4.1 The Company does not exclude or limit its liability for any of the following (and nothing in this agreement shall be construed as excluding or limiting such liability):

4.1.1 for breach of its obligations under section 12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982;

4.1.2 for personal injury or death resulting from its negligence or that of its employees, agents and/or sub-contractors;

4.1.3 for a breach of clause 5;

4.1.4 for any matter which it would be illegal for the Company that customer to exclude and/or limit, or attempt to exclude and/or limit, its liability; or

4.1.5 for the Company’s fraud.

4.2 Notwithstanding any other provision the liability of the Company (whether in contract, negligence, breach of statutory duty or under any indemnity or otherwise) in respect of any claims for damage or loss arising from credit reports and / or for the damage to or loss of tangible property (excluding claims for loss or corruption of, or damage to, data contained on any tangible media) shall be limited to £10 million per claim or series of claims arising from any one incident.

4.3 The limitations in clause 4.2:

4.3.1 shall not apply to any indemnities given by the Company;

4.3.2 shall be in addition to the obligation of the customer to pay fees and charges under this agreement.

4.4 Subject to clause 4.1, the Company shall not be liable (whether in contract, negligence, for breach of statutory duty or under any indemnity or otherwise) for:

4.4.1 any indirect or consequential loss;

4.4.2 the following types of financial loss; loss of profits; loss of earnings; loss of business or goodwill; even if that customer had notice of the possibility of incurring such losses;

4.4.3 the following types of anticipated or incidental losses; loss of anticipated savings; increase in bad debt; failure to reduce bad debt; even if the Company had notice of the possibility of incurring such losses.

4.5 The Company has professional indemnity insurance of £10 million to cover local authority searches, energy performance certificates, company searches, conveyancing searches, natural person searches and company formations. The customer acknowledges and agrees this amount of insurance cover constitutes adequate cover for the type of services the Company provides.

5.1 To the extent permitted by law, it is our policy to observe confidentiality with regard to the identity and affairs of our customers, but, in common with other service providers, we may be required exceptionally to disclose information to governmental and other public authorities.

6.1 If you instruct us in relation to work which will be carried out in United Kingdom or abroad we may, as your agent, directly or through an intermediary request another agent to carry out some or all of this work for you. In such circumstances, save where expressly provided in these terms (including our data protection obligations set out in the Schedule), we have no control over the activities of those providing the service to you ("Third Party Agents"). We take all reasonable care to choose Third Party Contractors with good reputations when instructing them. We accept no responsibility however for the services Third Party Contractors provide to you or for any errors or omissions in their work product. If a mistake is made by Third Party Agent that causes you loss, we will investigate this matter on your behalf and on being properly secured by you as to costs, co-operate with you in bringing proceedings against the agent concerned. We shall pay the charges of Third Party Agents on your behalf and recharge them to you with our own agency fees.

7.1 The Company will use all reasonable care in acquiring information to be provided to the customer. However such information may be derived from information contained in a public register and as such we accept no responsibility for the accuracy of any part of any search or report. We do not accept responsibility for any inaccuracy, omission or other error in any public register upon which our search or report is based or where such information has been provided verbally either by the customer or any other third party.

7.2 When obtaining information from a public register, or via a third party, the Company may be subject to the disclaimer statements and limitation provisions on the public register or provided by a third party. In such circumstances we will endeavour to make you aware of such disclaimers or limitation provisions, however it may not always be practical to do so. In any event you agree that such disclaimers and limitations will be deemed incorporated into these terms and conditions and to apply to, and be deemed repeated in, any contract between us.

7.3 In providing property search reports and services the Company will comply with the Search Code.

8.1 The Company may from time to time provide reports containing financial information and/or credit ratings. The Company does not warrant any financial information or credit ratings and accepts no responsibility for the accuracy of such financial information or credit rating or any opinion provided by the Company based upon these.

9.1 Services will only be provided on the basis that those instructing us give all proper, necessary, accurate and timely instructions, authority and information (including the execution of all documents required) to enable us to undertake lawfully and effectively the business instructed.

9.2 Whilst the Company is prepared to accept instructions given by the customer orally over the telephone, such instructions shall be given at the risk of the customer and any misunderstanding or misinterpretation of such instructions shall be at the risk of the customer.

10.1 Our services, including search reports and information services, are provided solely for the use of our customer or that customer's own client on whose behalf the work has been commissioned and shall not be used or relied upon by any third party without our written consent (and to this extent no term of this agreement will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999.

11.1 The customer shall be liable to discharge all sums due under invoices raised by the Company in respect of services rendered and any disbursements within 30 days of such invoice. We reserve the right to charge for costs and expenses incurred in recovering late payments, including interest at the rate of 8% per annum above the base rate of Barclays Bank PLC up to and including the date on which final payment is received.

11.2 Notwithstanding clause 2.2 in the event that any work carried out for customers requires more than nominal disbursements, the Company may require an on account payment in respect of such disbursements and until such sums are deposited shall not be obliged to undertake the contract.

12.1 The provisions set out in the Schedule shall apply as if set out in full in these conditions.

13.1 Both the Company and the customer undertake to each other that in respect of their obligations under these conditions they will at all times comply fully with all relevant statutory enactments (including without limitation the Consumer Credit Act 1974) (and all re-enactments thereof and amendments thereto) or regulations or requirements made by any governmental authority or equivalent body of competent jurisdiction.

13.2 Without prejudice to the generality of clause 13.1 above the customer further undertakes to the Company that it holds all necessary registrations and licences and prior to its use of any relevant services provided by the Company will obtain all such consents as are necessary from individuals in order to lawfully gain access to and make use of any personal data relating thereto including without limitation such consents as are necessary to be obtained from individuals acting in the capacity of director, partner or sole trader of a business in respect of which the Company is carrying out a search on behalf of the client.

14.1 The Company’s web server may collect the domain names and e-mail address of visitors to the Company’s website (“the Site”). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. The Company uses this information to measure the use of the Site and to improve the content of the Site.

14.2 The Company’s Site contains “links” to other sites, and every effort is made to link only to sites that share the Company’s high standards, however, the Company is not responsible for the standard of any site linked to the Site.

14.3 The Site uses cookies for collecting user information and the data collected in this way may be processed in the same way as other data submitted to the Company (as outlined above) and for the same purposes. By using the Site you are agreeing to the use of cookies which you can prevent by adjusting the settings on your internet browser. Any prevention of cookies may affect the functionality of the Site.

14.4 The Site is provided on an “as available” basis. The Company gives no warranty (express or implied) for the services provided and it is acknowledged that the Company shall not be liable for losses of income due to disruption of the Site caused as a result of server or provider disruption.

14.5 The Company may disclose and transfer your information to a third party who acquires all or a substantial portion of our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.

15.1. The Company reserves the right to limit and withdraw services available through its website or otherwise. The Company may withdraw any product or service available to the Customer, without notice, at its discretion.

15.2. Notwithstanding clause 15.1, any services commissioned prior to any such withdrawal shall be executed in full accordance with our obligations at the time of the instruction.

15.3. Access to the Company’s ‘Companies House Complete’ Service (hereafter ‘the Service’) is subject to the following Fair Usage Policy;

15.3.1. Without prejudice to 15.1, the Service is available to all Customers whose average monthly spend with the Company exceeds £1,000.00 (exc. VAT).

15.3.2. The Company reserves the right to monitor usage of the Service, and to implement technical or organisational measures when necessary to reduce the burden of any heavy usage (see 15.3.3. below) which could adversely affect the delivery of other services to the Customer, or any other Party.

15.3.3. Heavy usage includes, but is not limited to, unreasonable (in the sole discretion of the Company) single service requests including more than 15 documents.

15.4. Failure to comply with the Fair Usage Policy may result in the Service being withdrawn.

15.5. The Company reserves the right to amend this Fair Usage Policy, without notice, at its discretion.

16.1 If you choose the option of ordering our services through the Site by way of IP Address Authentication rather than using our Site with a user name and password, you acknowledge that:-

16.1.1 the Company has no right, title or interest in the IP Address you use to access our Site;

16.1.2 it is your responsibility to inform the Company should you wish to cease accessing our Site by way of IP Address Authentication;

16.1.3 you have exclusive responsibility for the security of your IP Address and the use of such IP Address to access our Site and that the Company has no control over your IP Address;

16.1.4 you indemnify the Company for any damage to our Site or business caused by any connection from your IP Address to the Site.

16.2 If you have not asked us to terminate the IP Address Authentication then you are liable for all orders and instructions for our services received through our Site by way of the IP Address Authentication process. The Company is not liable for any services that are ordered by way of error, breach of your security or otherwise on your behalf or by any third party using your IP Address.

16.5.2 agrees that it will not, at any time, do, or omit to do, anything which is likely to prejudice the Company’s ownership (or the Company’s licensors’ ownership) of such intellectual property rights;

16.3 All orders for services made through the IP Address Authentication method is classed as an offer by you to purchase our services and such orders will be governed by these terms including that of payment in accordance with clause 11.

17.1 All of the copyright, trademarks, trade names, patents and other intellectual property rights subsisting in, created during, or used in connection with any service, search or software provided to you by the Company shall be and remain the sole property of the Company.

17.2 In the event that new inventions, designs or processes evolve in the performance of or as a result of our services, you acknowledge the same shall be the property of the Company unless otherwise agreed in writing by the Company.

17.3 All intellectual property rights in the customer materials will remain vested in the customer (or its relevant licensors) and to the extent that any rights in such materials vest in the Company by operation of law, the Company hereby assigns such rights to the customer.

17.4 All intellectual property rights in the Company materials, the Company data and the derivative output will remain vested in the Company (or its relevant licensors) and to the extent that any rights in such materials and data vest in the customer by operation of law, the customer hereby assigns such rights to the Company.

17.5 Each customer:

17.5.1 acknowledges and agrees that it shall not acquire or claim any title to any of the Company’s intellectual property rights (or those of the Company’s licensors) by virtue of the rights granted to it under this agreement or through its use of such intellectual property rights;

17.5.2 agrees that it will not, at any time, do, or omit to do, anything which is likely to prejudice the Company’s ownership (or the Company’s licensors’ ownership) of such intellectual property rights;

17.5.3 agrees not to remove, suppress or modify in any way any proprietary marking, including any trade mark or copyright notice, on or in the materials of the Company or the Company’s licensors and agrees to incorporate any such proprietary markings in any copies it takes of such materials.

17.6 Any licence that the Company obtains from third parties (licensors) in connection with the provision of the services may be granted to the customer if necessary for the use of the services but on the following terms only: -

17.6.1 the Customer may use such third party or licensor materials and data as provided to the Customer as part of the services, within the territory, solely for the customer permitted purpose in accordance with any documentation;

17.6.2 the customer shall comply with the obligations set out in clauses 17.6.3 to 17.6.6;

17.6.3 (subject to clause 17.6.1) not sell, transfer, sub-licence, distribute, commercially exploit or otherwise make available to, or use for the benefit of, any third party any of the services, third party data and/or third party materials;

17.6.4 Not (and will not allow any third party to) adapt, alter, modify, reverse engineer, de-compile or otherwise interfere with the third party data and/or third party materials without the prior written consent of such third party it originated from and only then in accordance with the Company’s instructions or as otherwise permitted by law;

17.6.5 Only take such copies of the third party data and/or third party materials as are reasonably required for the use of the third party data and/or third party materials in accordance with this agreement;

17.6.6 In the case of a machine and/or site specific licence, only use the third party data and/or third party materials on the equipment and/or at the site (as the case may be) as agreed in writing with the Company.

18.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these terms and conditions, or any order if such delay or failure result from event, circumstances or causes beyond its reasonable control. In such circumstances the company shall be entitled to a reasonable extension of time for the performing of such obligations.

19.1 If any of the provisions of these terms are held by any court or other competent authority to be void or unenforceable in whole or in part, the other provisions of these terms shall continue to be valid.

19.2 Nothing in these terms shall affect the statutory rights of a consumer.

20.1 Our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.


21.1.1 This search has been produced by GlobalX, Churchill House, Churchill Way, Cardiff, CF10 2HH. Tel 02920 451444 or email [email protected] which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code.The PCCB independently monitors how registered search firms maintain compliance with the Code.

21.1.2 The Search Code:

  • provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom
  • sets out minimum standards which firms compiling and selling search reports have to meet
  • promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals
  • enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.

By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.

21.1.3 The Code’s core principles

Firms which subscribe to the Search Code will:

  • display the Search Code logo prominently on their search reports
  • act with integrity and carry out work with due skill, care and diligence
  • at all times maintain adequate and appropriate insurance to protect consumers
  • conduct business in an honest, fair and professional manner
  • handle complaints speedily and fairly
  • ensure that products and services comply with industry registration rules and standards and relevant laws
  • monitor their compliance with the Code


21.2.1 If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award up to £5,000 to you if the Ombudsman finds that you have suffered actual financial loss and/or aggravation, distress or inconvenience as a result of your search provider failing to keep to the Code.

21.2.2 Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.

21.2.3 TPOs Contact Details:
Milford House
43-55 Milford Street
Wiltshire SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
Email: [email protected] Website: www.tpos.co.uk

21.2.4 You can get more information about the PCCB from www.propertycodes.org.uk.



21.3.1 If you want to make a complaint, we will:

  • Acknowledge it within 5 working days of receipt.
  • Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
  • Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
  • Provide a final response, in writing, at the latest within 40 working days of receipt.
  • Liaise, at your request, with anyone acting formally on your behalf.

21.3.2 Complaints should be sent to: Mark Allwood, CEO, GlobalX, Churchill House, Churchill Way, Cardiff, CF10 2HH. Tel 02920 451444 or email [email protected].


21.4.1 If you make a complaint and we are unable to resolve it to your satisfaction you may refer the complaint to The Property Ombudsman scheme (website www.tpos.co.uk, email: [email protected]).

21.4.2 We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.

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